Shipping Policy
Free shipping across the United Arab Emirates on every order.
Coverage
All 7 UAE emirates: Dubai, Sharjah, Ajman, Abu Dhabi, Umm Al Quwain, Ras Al Khaimah, and Fujairah. Aramex handles last-mile delivery directly to your address.
Shipping Fees
Delivery is free across all 7 UAE emirates. No minimum order value.
Processing Time
Orders placed before 2:00 PM on a business day are processed the same day. Orders placed after 2:00 PM or on Sunday ship the next working day.
Estimated Delivery
- Dubai, Sharjah, Ajman, Abu Dhabi: Next-day delivery when you order before 2:00 PM (GST), Monday to Saturday.
- Other emirates (Umm Al Quwain, Ras Al Khaimah, Fujairah): 2–3 business days.
Orders placed after 2:00 PM or on Sunday ship the next working day. Public holidays or busy shopping periods may add a day.
Delivery Confirmation
Our delivery partner will contact you at the phone number provided to coordinate delivery. Please ensure your phone is reachable.
Failed or Delayed Delivery
If your order does not arrive within the estimated window, contact us. Failed delivery attempts may require rescheduling at no extra cost.
Change of Address
If you need to update the delivery address, contact us immediately. Once an order has shipped, address changes may not be possible.
Damaged or Missing Items
Inspect your package on arrival. If it appears tampered with or damaged, please refuse delivery and contact us immediately. For minor issues after delivery, contact us within 48 hours.