Privacy Policy

Last Updated: March 30, 2026

Privacy Policy

This Privacy Policy describes how Izzclusive (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from izzclusive.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

We are committed to protecting your privacy and ensuring you have a positive experience on our Site. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Section 1 – Changes To This Privacy Policy

Policy Updates:

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law. Your continued use of the Services following any changes constitutes your acceptance of the updated Privacy Policy.

Section 2 – How We Collect And Use Your Personal Information

Collection Sources:

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Section 3 – What Personal Information We Collect

Information Categories:

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.

Section 4 – Information We Collect Directly From You

Direct Submission:

Information that you directly submit to us through our Services may include:

• Contact Details: Your name, postal address, phone number, and email address when you create an account, place an order, or contact us with inquiries.
• Order Information: Your billing address, shipping address, order history, purchase confirmations, email address, and phone number. This information is necessary to process your orders and deliver products to you.
• Account Information: Your username, password, security questions, and other information used for account security purposes. We also store your account preferences and settings.
• Shopping Information: The items you view, add to your cart, save for later, purchase, or review. This includes your browsing history on our Site and your product preferences.
• Customer Support Information: Any information you choose to include in communications with us, such as when sending a message through our contact form, email, or phone. This may include details about issues, feedback, or inquiries you have.
• Payment Information: Credit or debit card details, billing information, and transaction history. This information is collected and processed securely by our payment processor, Stripe, and is not stored on our servers.
• Loyalty Points and Reviews: Information about loyalty points, product reviews, referrals, or gift cards saved to your account.

Optional Information:

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Section 5 – Information We Collect About Your Usage

Automatic Collection:

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include:

• Device Information: The type of device you use (mobile, tablet, desktop), operating system, device identifiers, and device settings.
• Browser Information: The type and version of browser you use, browser language preferences, and browser settings.
• Network Information: Your Internet Protocol (IP) address, Internet Service Provider (ISP), and information about your network connection.
• Interaction Data: How you access and use our Site and your account, including pages visited, time spent on pages, links clicked, search queries, and features used.
• Location Data: General geographic location information based on your IP address (country and city level, not precise location).

Usage Analysis:

We use this information to understand how users interact with our Site, to improve the user experience, to personalize content, and to analyze trends and usage patterns.

Section 6 – Information We Obtain From Third Parties

Third-Party Sources:

We may obtain information about you from third parties, including:

• Service Providers: Companies who support our Site and Services, such as our e-commerce platform provider, hosting services, and analytics providers. These providers may collect information on our behalf.
• Payment Processors: Our payment processor, Stripe, collects payment information (bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
• Shipping and Logistics Partners: Courier services and logistics providers who collect delivery information to facilitate shipping and track packages.
• Analytics Providers: Third-party analytics services that help us understand how users interact with our Site and Services.
• Marketing Partners: Third parties who help us with marketing and advertising campaigns, including social media platforms and email service providers.

Tracking Technologies:

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Third-Party Treatment:

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

Section 7 – How We Use Your Personal Information

Providing Products and Services:

We use your personal information to provide you with the Services in order to perform our contract with you. This includes processing your payments, fulfilling your orders, sending notifications to you related to your account, purchases, returns, exchanges or other transactions, creating and maintaining your account, arranging for shipping, facilitating returns and exchanges, and providing other features and functionalities related to your account.

Marketing and Advertising:

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

Security and Fraud Prevention:

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement:

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you. We may also use your feedback and suggestions to enhance our products and services.

Compliance and Legal Obligations:

We may use your personal information to comply with applicable laws, regulations, and legal processes, including responding to lawful requests from government authorities.

Section 8 – Cookies And Tracking Technologies

Cookie Usage:

We use Cookies on our Site to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services, and to provide a personalized experience. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Cookie Control:

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Types of Cookies:

Types of Cookies we use include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). We also use analytics cookies to understand how you use our Site and functional cookies to remember your preferences.

Section 9 – How We Disclose Personal Information

Disclosure Circumstances:

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• Service Providers: We share information with vendors or other third parties who perform services on our behalf, including payment processors, shipping providers, email service providers, analytics providers, and customer support platforms.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.
• Protection of Rights: We may disclose your information to protect and defend our rights, property, and the safety of our customers, employees, and the public.
• Business Transfers: If Izzclusive is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
• Consent: We may disclose your information with your explicit consent for purposes you have authorized.

No Sale of Information:

We do not sell your personal information to third parties for their own marketing purposes.

Section 10 – Your Privacy Rights

Available Rights:

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete information.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of marketing communications and certain data collection practices.
• Right to Data Portability: You may have the right to request a copy of your personal information in a portable format.

Exercising Your Rights:

To exercise any of these rights, please contact us at info@izzclusive.com or using the contact information provided below. We will respond to your request within the timeframe required by applicable law.

Section 11 – Data Security And Retention

Security Measures:

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

Security Limitations:

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer needed, we will securely delete or anonymize it.

Section 12 – Third-Party Links And Websites

External Links:

Our Site may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

Section 13 – Children’s Privacy

Age Restriction:

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child’s account.

Parental Responsibility:

Parents or guardians who believe their child has provided personal information to us should contact us immediately at info@izzclusive.com.

Section 14 – International Data Transfers

Data Transfer:

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws than your home country. By using our Services, you consent to the transfer of your information to countries outside your country of residence.

Section 15 – Contact Us

Privacy Inquiries:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Business Name: Izzclusive FZE LLC
Email: info@izzclusive.com
Phone: +971-502806958
Address: Office No. BC-890178, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates
Business Hours: Monday – Saturday, 9 AM – 6 PM (UAE Time)

Our customer support team is available during business hours to assist you with any privacy-related inquiries.

Section 16 – Acknowledgment

Policy Acceptance:

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to comply with all terms and conditions outlined herein. If you do not agree with any aspect of this policy, please do not use or access our Services.

Trust and Commitment:

We appreciate your trust in Izzclusive and remain committed to protecting your privacy and providing a safe, user-friendly shopping experience for all our customers.