FAQ
Common Questions
Explore Common Questions And Helpful Answers Right Here
Ordering and Shipping
What countries do you ship to?
Currently, we only ship to addresses within the United Arab Emirates (UAE).
How much does shipping cost?
We offer FREE standard shipping on all orders within the UAE. There are no minimum purchase requirements.
How long will it take to receive my order?
The total estimated delivery time is between 2 and 5 business days. This includes our order processing time of 1-2 business days and a transit time of 1-3 business days.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the courier’s website.
Returns and Refunds
What is your return policy?
We offer a 15-day hassle-free return policy. You can return any eligible item within 15 days of delivery, provided it is in its original condition and packaging.
Do you charge for returns?
No, we offer free return shipping for all eligible returns within the UAE. We also do not charge any restocking fees.
How do I start a return?
To initiate a return, please email our customer support team at info@izzclusive.com with your order number and the reason for the return.
How long does it take to get a refund?
Once we receive and approve your return, your refund will be processed within 10 business days. The funds will be credited to your original method of payment.
Products and Warranty
Are your products genuine?
Yes, we guarantee that all products sold on our website are 100% genuine and authentic.
Do your products come with a manufacturer's warranty?
At Izzclusive, we stand behind the quality and craftsmanship of our electronics products. All our products come with a comprehensive 12-month Store Warranty covering manufacturing defects and workmanship issues. Our warranty policy covers defects that may occur during normal use of the product. If you experience any issues with your purchase within the warranty period, we will gladly assist you in resolving the problem. For complete details and claim procedures, visit our Warranty Policy page.
Payments
What payment methods do you accept?
We accept all major credit and debit cards (processed by Stripe) and Cash on Delivery (COD) for orders within the UAE.
Is it safe to use my credit card on your website?
Yes, all card payments are processed by Stripe, a secure and PCI-compliant payment gateway. We do not store your credit card information on our servers.
