Refund & Returns Policy
15 days to change your mind. No restocking fee. Free returns on eligible items.
How Returns Work
15 days to change your mind. No restocking fee. Free returns on eligible items.
Returning a purchase from Izzclusive is straightforward. We offer a 15-day return window from the delivery date, and our team handles every return personally via WhatsApp or email. Below you will find the full breakdown of eligibility, the return process, refund timelines, and the most common questions.
1. Contact Us
WhatsApp or email with your order number and reason.
2. Get Instructions
We share return instructions and a reference number.
3. Pack & Send
Pack the item securely and arrange the return.
4. Refund or Exchange
Once received and inspected, we process the outcome.
| Condition | Required |
|---|---|
| Item is in original, unopened condition | Yes |
| All original packaging, accessories, manuals, tags included | Yes |
| Serial number matches order record (where applicable) | Yes |
| No physical or liquid damage from misuse | Yes |
| Proof of purchase (order number or confirmation email) | Yes |
| Item Type | Returnable? |
|---|---|
| Software, digital downloads, activated licences | No |
| Opened consumables (ear tips, opened protective films) | No |
| Items damaged due to misuse or accidents | No |
| Items missing original packaging or accessories | No |
| Anything explicitly noted as non-returnable on the product page | No |
Eligibility Checklist
Items must meet all of the following to qualify for a return. Anything outside these conditions can be reviewed on a case-by-case basis — just contact our team.
| Payment Method | Refund Time |
|---|---|
| Visa / Mastercard / Amex (card) | 5–7 business days |
| Bank transfer | 3–5 business days |
| Processing on our side (after item received) | Within 7 business days |
| Issue | What We Do |
|---|---|
| Wrong item received | Free return + correct item shipped |
| Defective on arrival | Free return + full refund or replacement |
| Order cancelled before shipment | Full refund, no charge |
Refund Timeline
Return Process
Refunds are issued to the original payment method used at checkout. Card refunds typically reflect in 5–7 business days; bank transfers in 3–5 business days.
Our return process is designed to be friction-free. Most returns are handled in under 10 minutes of customer time. If you have any concerns about whether an item is eligible, message us before shipping it back — we will confirm in advance.
Frequently Asked Questions
15 days from the delivery date on eligible items in original, unopened condition with all packaging and accessories.
The fastest way is WhatsApp: +971 50 280 6958. Send us your order number and reason, and our team will share return instructions.
No. We do not charge a restocking fee on eligible returns.
For wrong or defective items reported within 48 hours of delivery, we cover return shipping. For change-of-mind returns, customers handle the return shipping.
Approved refunds are processed within 7 business days from receipt of the returned item. Card payments reflect in 5–7 business days; bank transfers in 3–5 business days.
To the original payment method used at checkout.
Yes. Mention this when you start your return. Exchanges are subject to stock availability of the desired item.
Contact us within 48 hours of delivery via WhatsApp or email. We will arrange a free return or replacement and cover all return shipping costs.
If your order has not yet shipped, contact us and we will cancel and refund in full. Once shipped, the standard return process applies.
Software, digital downloads, activated digital licences, opened consumables, items damaged due to misuse, and items returned without original packaging.
Yes. All original packaging, accessories, manuals, and tags must be included for the return to be eligible.
If a returned item does not meet eligibility on inspection, our team will contact you with the reason. The item can be shipped back to you at your cost, or we can discuss alternative resolutions.
Need help with a return?
If you want an exchange instead of a refund, mention this in your return request. Exchanges are subject to stock availability. For wrong or defective items, contact us within 48 hours of delivery and we will cover any return shipping costs.
