Every product comes with a 12-month warranty, covering manufacturing and functional defects under normal use.

What's Covered

Defects in materials or workmanship under normal use during the warranty period. If the defect is confirmed, we will repair the product, or replace it with the same or a comparable model when repair is not possible. A refund is offered when neither option is practical. There is no cost to you for parts, labour, or return shipping on covered claims.

What's Not Covered

• Physical damage — drops, impact, scratches
• Liquid or water damage
• Damage from third-party repair, modification, or jailbreaking
• Cosmetic wear from normal use
• Use outside the product's stated operating guidelines
• Software issues caused by third-party apps or user-installed firmware
• Consumable parts where degradation is expected

How to File a Claim

1. WhatsApp +971 50 280 6958 or email info@izzclusive.com
2. Share your order number, a description of the issue, photos or short video, and the serial number where applicable
3. Our team responds within 1–2 business days
4. If service is required, you will receive a return reference for shipping

Pickup & Return Shipping

For covered warranty claims, return shipping within the UAE is free. We arrange Aramex pickup from your address; once service is complete, the item is delivered back to you at no charge.

Service Turnaround

Most inspections complete within 5–10 business days of receipt. Complex cases may take longer; we keep you updated throughout.

Data Backup

Please back up your data before submitting a device for warranty service.

Proof of Purchase

Your order confirmation email and invoice serve as proof of purchase for warranty claims.

Transferability

Warranty applies to the original purchaser only.