Refund & Returns Policy

15 days to change your mind. No restocking fee.

Conditions for Returns and Refunds

  • Return Window: Eligible items can be returned within 15 days from the delivery date.
  • Item Condition: The product must be in its original, unopened condition with all packaging, accessories, manuals, and tags intact.
  • Proof of Purchase: Your order number, order confirmation email, or invoice is required for every return.
  • Free Returns: Return shipping within the UAE is on us. There is no additional charge to return eligible items.
  • No Restocking Fee: Eligible returns are processed without any restocking fee.

How to Return an Item

  1. Contact Us: WhatsApp us at +971 50 280 6958 or email info@izzclusive.com with your order number and reason. We will respond with return instructions.
  2. Package the Item: Pack the item securely in its original packaging with all accessories, manuals, and documentation.
  3. Shipping Label: We email you a free prepaid Aramex return label. Print it and attach it to your package.
  4. Ship the Package: Drop the package at your nearest Aramex location, following the instructions in our return email. If you do not have a printer, we can also arrange a free Aramex pickup from your address — just let us know in your return request.

Refund Process

Inspection: Once we receive your returned product, we inspect it against the return criteria.

Refund: After inspection, we process your refund to the original payment method used at checkout. Approved refunds are processed within 7 business days from receipt:

  • Card payments: typically reflect in 5–7 business days
  • Cash on Delivery (COD): refunded via bank transfer in 3–5 business days (we will request your IBAN)
  • Tabby (Buy Now, Pay Later): approved refunds are processed within 7 business days and returned through Tabby, which cancels or adjusts your remaining installments automatically.

If you have not received your refund after 7 business days, please contact us and we will follow up with your payment provider.

Items Not Eligible for Return

  • Software
  • Digital downloads
  • Activated licences
  • Opened consumables
  • Items damaged due to misuse
  • Items returned without original packaging

Exchanges

We currently do not accept exchanges. To get a different product, please return the original item and place a new order for the replacement.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery via WhatsApp or email. We will arrange a free return and a full refund or replacement at no additional cost.

Order Cancellations

You may cancel an order anytime before it ships at no charge. Once shipped, the standard returns process applies.

Common Questions

What is the return window?

15 days from the delivery date on eligible items in original, unopened condition with all packaging and accessories.

How do I start a return?

WhatsApp us with your order number and reason. We will share return instructions.

Is there a restocking fee?

No. Eligible returns have no restocking fee.

Who pays return shipping?

All eligible returns ship free within the UAE. We email you a prepaid Aramex return label — print it, attach to the package, and drop at your nearest Aramex location. If you don't have a printer, we can also arrange a free Aramex pickup from your address. No restocking fees.

When will I receive my refund?

Approved refunds processed within 7 business days from receipt. Card payments reflect in 5–7 business days. COD orders are refunded via bank transfer within 3–5 business days.

What items cannot be returned?

Software, digital downloads, activated licences, opened consumables, items damaged due to misuse, and items returned without original packaging.

Can I cancel an order after placing it?

If your order has not yet shipped, contact us and we will cancel and refund in full.