Refund & Returns Policy
15 days to change your mind. No restocking fee.
Return Window
You have 15 days from the delivery date to request a return on eligible items.
Eligibility
To be eligible for a return, the item must:
- Be in original, unopened condition
- Include all original packaging, accessories, manuals, and tags
- Match the serial number on the order record (where applicable)
- Show no signs of physical or liquid damage from misuse
- Be accompanied by proof of purchase
How to Request a Return
- Contact us via WhatsApp or email with your order number and reason
- Our team will share return instructions and a return reference
- Pack the item securely and arrange the return as instructed
- Once received and inspected, we will process the refund, replacement, or exchange
Refund Method
Refunds are issued to the original payment method. Processing times after approval:
- Card payments: 5–7 business days
- Bank transfers: 3–5 business days
Exchanges
If you would prefer an exchange to a refund, mention this in your return request. Exchanges are subject to stock availability.
Items Not Eligible for Return
- Software, digital downloads, and activated digital licences
- Opened consumables (e.g., headphone ear tips)
- Items damaged due to misuse, accidents, or unauthorised repair
- Items returned without all original packaging or accessories
Wrong or Defective Item
If you received the wrong item or a defective product, contact us within 48 hours of delivery. We will arrange a free return or replacement and cover any return shipping costs.
Order Cancellations
You may cancel an order anytime before it ships at no charge. Once shipped, the standard returns process applies.
No Restocking Fee
All eligible returns are processed without a restocking fee.
Common Questions
15 days from the delivery date on eligible items in original, unopened condition with all packaging and accessories.
WhatsApp us with your order number and reason. We will share return instructions.
No. We do not charge a restocking fee on eligible returns.
For wrong or defective items reported within 48 hours of delivery, we cover return shipping. For change-of-mind returns, customers handle return shipping.
Approved refunds processed within 7 business days from receipt. Card payments reflect in 5–7 business days; bank transfers in 3–5.
Yes. Mention this when you start your return. Exchanges are subject to stock availability.
Software, digital downloads, activated licences, opened consumables, items damaged due to misuse, and items returned without original packaging.
If your order has not yet shipped, contact us and we will cancel and refund in full.
Need help with a return?
Our team handles every return personally — WhatsApp or email us and we will start the process.
Office BC-890178, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, UAE
Phone & WhatsApp: +971 50 280 6958 · Email: info@izzclusive.com · Hours: Mon–Sat 9:00 AM – 7:00 PM (GST)