Privacy Policy

Last updated: June 8, 2026

How we collect, use, and protect your personal information.

This policy explains how Izzclusive (owned & managed by Izzclusive FZE LLC) collects, uses, and protects your personal information in accordance with the UAE Personal Data Protection Law (PDPL).

Information We Collect

  • Account & order data: name, email, phone, delivery address
  • Payment data: processed by secure partners; we do not store full card details
  • Communication: messages sent through email, WhatsApp, or contact form
  • Usage data: pages viewed, products of interest, device type via cookies

How We Use Your Information

  • Process orders, arrange delivery, handle returns
  • Respond to customer support requests
  • Send order updates and important notices
  • Improve our products, service, and website
  • Send marketing communications, with your consent
  • Comply with legal obligations

Information Sharing

We share information only with service providers needed to operate our business: payment processors, delivery partners, email providers, and aggregated analytics. We do not sell your personal information to third parties.

Cookies

  • Essential cookies — required for the site to function
  • Analytics cookies — to understand site usage
  • Marketing cookies — to show relevant offers, with consent

Data Security

SSL encryption for site traffic and PCI-compliant processing for payments. Access to personal data is restricted to authorised personnel.

Data Retention

We retain personal information only as long as necessary — typically 5 years for order records, in line with UAE commercial record-keeping requirements.

Your Rights (UAE PDPL)

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention)
  • Withdraw consent for marketing communications at any time
  • Object to certain processing

To exercise these rights, email info@izzclusive.com.

Marketing Communications

You can opt out of marketing emails any time via the unsubscribe link, or by emailing us. Order-related communications are not marketing.

International Data Transfers

Some of our service providers — including payment processors, analytics services, and email delivery platforms — may process your data outside the United Arab Emirates. When this happens, we work with providers that maintain comparable data protection standards and rely on contractual safeguards to protect your personal information.

Children

Our services are intended for users aged 18 and over.

Third-Party Links

Our website may link to manufacturer pages, brand websites, or other external resources for product information. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before sharing personal information with them.

Complaints

If you have a complaint about how we handle your personal information, please contact us first at info@izzclusive.com so we can address it. If the matter remains unresolved, you may also contact the UAE Data Office, which oversees data protection under the UAE Personal Data Protection Law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with the revised "Last updated" date. We encourage you to review this policy periodically.