Shipping Policy
Shipping Policy
Last Updated: May 22, 2026
Shipping Policy
At Izzclusive, we are committed to delivering your orders quickly and safely to all locations across the United Arab Emirates. This policy outlines our shipping procedures, delivery timelines, and how we handle any shipping-related issues. We work with trusted courier partners to ensure your items arrive in perfect condition.
Table of Contents
Shipping Country and Service Area
Coverage Area
We currently ship exclusively within the United Arab Emirates. Our delivery network covers all seven emirates, providing comprehensive coverage to customers throughout the country. Our service area includes:
- Abu Dhabi: Capital of the UAE, including all districts and surrounding areas
- Dubai: Major commercial hub with full coverage across all zones
- Sharjah: Third-largest emirate with comprehensive delivery network
- Ajman: Smallest emirate with complete service coverage
- Umm Al Quwain: Northern emirate with reliable delivery services
- Ras Al Khaimah: Northern region with established courier partnerships
- Fujairah: Eastern emirate with full delivery capabilities
International Shipping
At this time, we do not offer international shipping outside the United Arab Emirates. If you are located outside the UAE, please contact our customer support team to discuss alternative options or future availability of international shipping services.
Shipping Costs
Free Shipping on All Orders
Izzclusive provides complimentary shipping on all orders placed through our website. There are no hidden fees or additional shipping charges regardless of your order value or location within the United Arab Emirates. This means you pay only for the products you purchase, with no surprise shipping costs at checkout.
What’s Included in Free Shipping
Our free shipping offer includes:
- Standard courier delivery to your specified address
- Package handling and processing
- Tracking information and updates
- Basic packaging and protection during transit
Express or Premium Shipping
Currently, we offer standard shipping only. Express or premium shipping options may be available in the future. Please check back regularly or contact our customer support team for information about upcoming shipping options.
Order Processing Time
Processing Schedule
We process and ship all orders from Monday through Saturday. Our processing team works diligently to prepare your order for shipment as quickly as possible. Please note the following details about our processing schedule:
- Processing Days: Monday through Saturday
- No Processing: Sundays and UAE public holidays
- Holiday Delays: During UAE public holidays, processing may be delayed, and we will notify you accordingly
Order Cut-Off Time
The time you place your order affects when it will be processed:
- Before 2:00 PM (UAE Time): Orders will be processed on the same business day
- After 2:00 PM (UAE Time): Orders will be processed on the next business day
This cut-off time allows our warehouse team sufficient time to pick, pack, and prepare your order for courier handover on the same day.
Public Holidays and Special Closures
During UAE public holidays and special occasions, our warehouse may have extended closures. In such cases, order processing will resume on the next business day. We will send you a notification if your order is affected by a holiday closure.
Transit Time and Delivery Estimates
Estimated Delivery Timeline
After your order is handed over to our courier partner, we aim to deliver your package within 1-3 business days to most locations within the United Arab Emirates. This estimate begins from the date your order is handed to the courier, not from the date you placed your order.
Business Days Definition
Delivery estimates are calculated based on business days (Monday through Saturday). Sundays and UAE public holidays are not counted as business days for delivery purposes. For example, if your order is handed to the courier on a Thursday, the 1-3 business day window would include Friday, Saturday, Monday, and Tuesday.
Factors Affecting Delivery Time
Delivery times may vary depending on several factors beyond our control:
- Location: Remote or rural areas may require additional delivery time
- Courier Capacity: High order volumes may affect delivery schedules
- Weather Conditions: Extreme weather may delay deliveries
- Traffic Conditions: Heavy traffic in urban areas may impact delivery times
- Address Accuracy: Incorrect or incomplete addresses may cause delays
- Customs or Inspections: Any required inspections may add processing time
Important Disclaimer
The 1-3 business day estimate is provided as a guideline only and is based on typical delivery conditions. Izzclusive does not guarantee specific delivery dates or times. While we strive to deliver your order within this timeframe, we cannot be held responsible for delays caused by external factors beyond our control, including courier delays, weather, traffic, or other unforeseen circumstances.
Tracking Your Order
Once your order is handed over to the courier, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s real-time progress and get more accurate delivery estimates from the courier.
Shipping Process
Step-by-Step Shipping Process
Our shipping process is designed to ensure your order is handled carefully and delivered efficiently:
- Order Confirmation: Once your order is confirmed and payment is verified, we prepare your package for shipment. You will receive an order confirmation email with your order details.
- Warehouse Processing: Our warehouse team picks the items from our inventory, verifies the order contents, and carefully packs your package using appropriate protective materials.
- Quality Check: Before handing over to the courier, we perform a final quality check to ensure all items are included and the package is properly sealed.
- Courier Handover: We partner with trusted courier services including DHL and Aramex to ensure safe and timely delivery of your items. Your package is handed over to the courier with all necessary documentation.
- Tracking Provided: Once your order is handed over to the courier, you will receive a shipping confirmation email containing your tracking number and estimated delivery date.
- Delivery: The courier delivers your package to the address you specified during checkout. You may be required to sign for the delivery or provide identification.
Tracking Information
Once your order is handed over to the courier, you will receive a shipping confirmation email containing:
- Tracking Number: A unique identifier for your shipment
- Courier Name: The name of the courier handling your delivery
- Estimated Delivery Date: The expected date your package will arrive
- Tracking Link: A direct link to track your shipment in real-time
You can use the tracking number to monitor your shipment’s progress on the courier’s website or by contacting them directly. The courier’s tracking system will provide real-time updates on your package’s location and status.
Courier Partners
We work with the following trusted courier services:
- DHL: International and domestic courier services with extensive UAE coverage
- Aramex: Leading Middle Eastern courier with reliable delivery network
Both courier partners are known for their reliability, professionalism, and commitment to safe delivery.
Missing Items or Damaged Shipments
Reporting Issues
If you notice that an item is missing from your package or if your package arrives damaged, please contact us immediately. We take such issues seriously and are committed to resolving them quickly.
How to Report a Problem
To report a missing item or damaged shipment:
- Contact Us Promptly: Report the issue within 48 hours of receiving your delivery
- Provide Details: Include your order number in your report
- Include Evidence: Provide photographs of the damaged packaging or missing items
- Contact Method: Email us at info@izzclusive.com with the subject line “Damaged/Missing Item – Order #[Your Order Number]”
Resolution Process
Once you report a missing or damaged item:
- Investigation: We will investigate your claim and review the evidence you provided
- Courier Investigation: If necessary, we will file a claim with the courier to determine where the damage or loss occurred
- Determination: We will determine whether the issue occurred during our handling or during courier transit
- Resolution: If we determine the issue occurred during shipping, we will provide either a replacement item or a full refund at your preference
Replacement or Refund
If your claim is approved, you will have the option to choose between:
- Replacement: We will ship a replacement item to you at no additional cost
- Refund: We will process a full refund to your original payment method
Please note that if the damage was caused by mishandling on your part after delivery, we may not be able to process a replacement or refund.
Important: Please inspect your package immediately upon receipt. If you notice any damage or missing items, do not discard the packaging, as it may be needed for the courier’s investigation.
Contact Us
For Shipping Questions or Delivery Issues:
Email: info@izzclusive.com
Phone: +971-502806958
Address: Office No. BC-890178, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates
For any questions regarding shipping, delivery timelines, tracking information, or to report delivery issues, please reach out to our customer support team using the contact information above. Our team is available to assist you and will respond to your inquiry as quickly as possible.
Delivery Tip: Ensure your delivery address is accurate and complete when placing your order. Include apartment numbers, building names, or any other details that will help the courier locate your address quickly.
