Section 1 – Return Window

Return Period

You can return items within 15 days of receiving your order. This 15-day window begins on the date you receive your package, not the date you placed your order. To be eligible for a return, your return request must be initiated within this 15-day period.

How to Calculate Your Return Window

Example: If you receive your order on May 10, 2026, you have until May 24, 2026 (15 days later) to initiate your return. Any return requests submitted after this date will not be accepted.

Initiating Your Return

To initiate a return within the 15-day window, you must contact our customer support team at info@izzclusive.com or call +971-502806958. Simply notifying us of your intent to return is sufficient to meet the deadline; you do not need to physically ship the item within 15 days.

Section 2 – Eligibility For Returns

Item Condition Requirements

To be eligible for a return, the product must meet the following conditions:

• Original Condition: The item must be in its original, unused condition
• Unopened Box: The product packaging must remain sealed and unopened
• Complete Package: All original packaging, manuals, accessories, and promotional items must be included
• No Damage: The item must not show signs of wear, damage, or use
• All Tags Attached: All original tags and labels must remain attached and undamaged

Items that have been opened, used, worn, or damaged will not be accepted for return, even if they are returned within the 15-day window.

Proof Of Purchase

A valid proof of purchase is required for all returns. Acceptable forms of proof include:

• Order confirmation email from Izzclusive
• Order receipt or invoice
• Tracking number from your shipment
• Credit card statement showing the purchase

Without valid proof of purchase, we will not be able to process your return or refund.

Non-Returnable Items

Certain items, due to hygiene, safety, or other reasons, may not be eligible for return. These items will be clearly marked as “Non-Returnable” in the product description on our website. Common non-returnable items include:

• Personal hygiene products
• Intimate apparel
• Items marked as final sale
• Clearance or discounted items (as specified in product description)
• Custom or made-to-order items
• Digital products or software

Please check the product description before purchasing to determine if an item is non-returnable.

Section 3 – How to Return an Item

Step-by-Step Return Process

Follow these steps to return an item:

1. Contact Us: Reach out to our customer support team at info@izzclusive.com or +971-502806958 to initiate your return. Provide your order number and reason for return.
2. Receive Return Authorization: Our team will review your return request and provide you with a return authorization number and instructions.
3. Package The Item: Securely pack the item in its original packaging, ensuring it is well-protected during transit. Include all original accessories, tags, manuals, and original documentation.
4. Obtain Shipping Label: We will provide you with a prepaid return shipping label via email. This label covers the cost of return shipping at no expense to you.
5. Ship the Package: Print the prepaid shipping label and securely attach it to the outside of your package. Drop off the package at your nearest shipping carrier location (DHL, Aramex, or other courier).
6. Track Your Return: Use the tracking number provided to monitor your return shipment’s progress.
7. Await Inspection: Once we receive your return, we will inspect the item to ensure it meets all return criteria.

Packaging Guidelines

When packaging your return, please follow these guidelines to ensure safe transit:

• Use the original product packaging whenever possible
• If original packaging is not available, use a sturdy box with adequate cushioning
• Wrap fragile items in bubble wrap or foam padding
• Include all original accessories, tags, and documentation
• Do not use damaged or compromised packaging
• Clearly mark the package with the return authorization number

Return Shipping Address

Do not ship your return without first obtaining a return authorization number and prepaid shipping label from our team. Shipping your return to an unauthorized address may result in your package being lost or not accepted.

Section 4 – Refund Process

Inspection and Verification

Once we receive your returned product, our warehouse team will inspect it to ensure it meets all return criteria, including:

• Item is in original, unused condition
• All original packaging and accessories are included
• No signs of wear, damage, or use
• All tags and labels are intact

If your return does not meet these criteria, we will contact you to discuss the issue. You may have the option to accept a partial refund or have the item returned to you at your expense.

Refund Processing Timeline

After inspection and approval, we will process your refund according to the following timeline:

• Processing Time: Refunds are issued within 1-2 business days after inspection
• Payment Method Crediting: Refunds may take an additional 5-7 business days to appear on your original payment method, depending on your bank or payment provider
• Total Timeline: You should see the refund within 7-10 business days from the date we receive your return

Refund Amount

The refund amount will include:

• Full product price
• Original shipping cost (if applicable)
• Any applicable taxes

The refund will not include any discounts or promotional codes that were applied to your original purchase.

Delayed Refunds

If you do not receive your refund after 10 business days, please contact us immediately at info@izzclusive.com or +971-502806958. We will investigate with your payment provider and work to resolve the issue.

Exchanges

Currently, we do not accept direct exchanges. If you would like to exchange an item for a different size, color, or product, please follow these steps:

1. Return the unwanted item following our standard return process
2. Once your refund is processed, place a new order for the replacement item
3. You will receive free return shipping for the original item and free shipping on your new order

This approach allows you to ensure the replacement item is in stock before processing your return.

Section 5 – Damaged, Defective or Incorrect Items

What Qualifies as Defective

If you receive a defective or incorrect item, you are entitled to a full refund or replacement at no additional cost. Defective items include:

• Items with manufacturing defects or damage
• Items that do not match the product description
• Items that are not functioning as intended
• Incorrect items shipped in error
• Items with missing or broken components

How to Report Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately upon receipt:

• Email: info@izzclusive.com
• Phone: +971-502806958
• Subject Line: “Defective/Incorrect Item – Order #[Your Order Number]”

Required Information

When reporting a defective or incorrect item, please provide:

• Your order number
• Description of the defect or issue
• Photographs of the defective item and packaging
• Any relevant error messages or malfunctions

Resolution Options

For defective or incorrect items, you have two options:

• Replacement: We will ship a replacement item to you at no additional cost via free shipping
• Refund: We will process a full refund to your original payment method

You can choose which option works best for you. In most cases, we can arrange for a replacement to be shipped within 1-2 business days.

Return of Defective Items

For defective or incorrect items, we will provide a prepaid return shipping label. You do not need to pay for return shipping. Simply follow the same return process outlined in Section 3 to ship the defective item back to us.

Section 6 – Non-Returnable Items

Items Not Eligible for Return

The following items are generally not eligible for return under this policy:

• Personal Hygiene Products: Items such as toothbrushes, razors, or other personal care items
• Intimate Apparel: Underwear, bras, and other intimate clothing items
• Final Sale Items: Items clearly marked as “Final Sale” at the time of purchase
• Clearance Items: Discounted or clearance items (unless otherwise specified in product description)
• Custom or Made-to-Order Items: Items created specifically for you
• Digital Products: Software, e-books, or other digital downloads
• Opened or Used Items: Items that have been opened, used, or worn

Checking Before Purchase

Before purchasing any item, please check the product description to see if it is marked as non-returnable. This information will be clearly displayed on the product page. If you have questions about whether an item is returnable, please contact our customer support team before making your purchase.