Payment Methods
Last Updated: March 30, 2026
Payment Methods
At Izzclusive, we are committed to making your shopping experience as convenient and secure as possible. We offer flexible and secure payment options to suit your preferences. Below is an overview of our accepted payment methods and the measures we take to safeguard your transactions.
Section 1 – Transaction Security
SSL Encryption:
All credit card transactions on our website are processed in a secure environment using 128-bit SSL encryption. You can confirm your connection is secure by looking for the key lock icon in your web browser’s address bar.
No Credit Card Data Storage:
Once an order is completed, we do not retain your credit card information. All payment details are submitted directly to our secure banking partners (Stripe) for processing. Your card information is never stored on our servers.
PCI-DSS Compliance:
Our payment processor, Stripe, maintains PCI-DSS (Payment Card Industry Data Security Standard) compliance to protect your payment data. We do not have access to your complete card number.
Secure Transactions:
All transactions are encrypted using industry-standard SSL/TLS technology. Your financial information is protected throughout the entire payment process.
Section 2 – Accepted Payment Methods
Credit and Debit Cards (via Stripe):
We accept all major credit and debit cards processed through Stripe, including:
- Visa
- Mastercard
- American Express
- Other internationally recognized card brands supported by Stripe
Cash on Delivery (COD):
For customers within the United Arab Emirates, we offer Cash on Delivery as a payment option. You can pay for your order in cash when it is delivered to you.
Section 3 – Credit and Debit Card Payments
Payment Processing:
Credit and debit card payments are processed securely through Stripe, a leading payment processor. Your card information is encrypted and transmitted securely to Stripe’s servers.
Supported Cards:
We accept Visa, Mastercard, American Express, and other card types supported by Stripe. Your card must be valid and have sufficient funds to cover your purchase.
Payment Authorization:
When you place an order, you authorize Izzclusive and Stripe to charge your card for the full order amount, including any applicable taxes or fees. Your card will be charged immediately upon order confirmation.
Billing Address:
You must provide a billing address that matches your card issuer’s records. Providing false or incomplete billing information may result in payment failure or order cancellation.
Transaction Confirmation:
Once your payment is processed successfully, you will receive an order confirmation email with your order number and invoice. A receipt will also be available in your account.
Section 4 – Failed Transactions and Refunds
No Charges for Declined Payments:
If your payment is declined or a transaction fails, no charges will be deducted from your account. You will be notified immediately of the payment failure.
Funds Release Timeline:
In the event that funds are temporarily held by your bank, they are typically released within 3-5 business days. If the hold persists beyond this timeframe, please contact your bank directly.
Payment Failure Reasons:
Common reasons for payment failure include:
- Insufficient funds in your account
- Incorrect card information entered
- Card expired or blocked by issuer
- Card issuer declined the transaction
- Security verification failed
- Transaction exceeds card limit
Retry Options:
If your payment fails, you can retry with the same card or use a different payment method. Please ensure all card details are entered correctly before retrying.
Section 5 – Security Screening Process
Verification of Customer Details:
For certain orders, we may require confirmation of customer details prior to processing. This is a standard security measure to prevent fraud and unauthorized transactions.
Accurate Contact Information:
Please ensure that your contact information is accurate and up to date to avoid delays in order processing. We may reach out to you to verify order information if needed.
Contact for Confirmation:
If we need to verify order information, we will reach out to you directly via email or phone at the contact details you provided during checkout.
Verification Timeline:
Verification typically takes 24-48 hours. Once verified, your order will proceed to processing and shipment.
Section 6 – Cash on Delivery (COD)
Availability:
Cash on Delivery is available for orders being delivered within the United Arab Emirates only.
How COD Works:
- Select “Cash on Delivery” as your payment method during checkout
- Complete your order without making an online payment
- Your order will be processed and prepared for shipment
- When your package arrives, pay the full order amount in cash to the courier
- The courier will provide a receipt for your payment
Payment Amount:
You must pay the exact order amount shown on your invoice when the courier delivers your package. The payment includes the product price, taxes (if applicable), and any other charges.
Currency:
Cash on Delivery payments must be made in UAE Dirhams (AED). The courier will not accept payment in other currencies.
Payment Verification:
The courier will provide a receipt or proof of payment. Please keep this receipt for your records.
Failed Payment:
If you are unable to pay when the package is delivered, the courier will not leave the package. You will need to contact us to reschedule delivery or arrange an alternative payment method.
Section 7 – Refunds for COD Orders
Refund Processing:
If you return a COD order, refunds will be processed via bank transfer. You will need to provide your bank account details securely through our customer support portal.
Refund Timeline:
Refunds will be transferred within 7-10 business days after verification of your bank account details and return approval.
Refund Verification:
We will verify your bank account information before processing the refund. This typically takes 1-2 business days.
Bank Processing Time:
Please allow additional time for your bank to process and reflect the refund in your account. This typically takes 2-5 business days depending on your bank.
Section 8 – Payment Security Best Practices
Protect Your Information:
Never share your card details, PIN, or CVV with anyone. Izzclusive staff will never ask for this information via email or phone.
Use Secure Networks:
Always make payments using a secure, private internet connection. Avoid using public Wi-Fi networks for payment transactions.
Verify URLs:
Always verify that you are on the official Izzclusive website (izzclusive.com) before entering payment information. Look for the secure lock icon in your browser.
Monitor Your Account:
Regularly review your bank and card statements for any unauthorized transactions. Report any suspicious activity to your bank immediately.
Section 9 – Need Help?
Payment Support:
If you have any questions or need assistance with payment methods and security, please feel free to reach out to us:
Business Name: Izzclusive FZE LLC
Email: info@izzclusive.com
Phone: +971-502806958
Address: Office No. BC-890178, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates
Business Hours: Monday – Saturday, 9 AM – 6 PM (UAE Time)
Payment Issues:
If an issue persists with your payment, please contact us at info@izzclusive.com with your order number and a description of the issue. We will be happy to assist you.
Section 10 – Policy Changes
Policy Updates:
Izzclusive reserves the right to update this Payment Methods Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
Notification of Changes:
We will notify customers of significant changes to this policy via email or through a prominent notice on our website.
Section 11 – Acknowledgment
Policy Acceptance:
By making a purchase from Izzclusive, you acknowledge that you have read and understood this Payment Methods Policy and agree to comply with all terms and conditions outlined herein. If you do not agree with any aspect of this policy, please do not make a purchase.
Trust and Security:
We appreciate your trust in Izzclusive and remain committed to providing a safe, user-friendly shopping experience for all our customers. Your financial security is our priority.
