FAQ

Section 1 – Ordering and Shipping

What countries do you ship to?

Currently, we only ship to addresses within the United Arab Emirates (UAE).

How much does shipping cost?

We offer FREE standard shipping on all orders within the UAE. There are no minimum purchase requirements.

How long will it take to receive my order?

The total estimated delivery time is between 2 and 5 business days. This includes our order processing time of 1–2 business days and a transit time of 1–3 business days.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the courier’s website.

Section 2 – Returns and Refunds

What is your return policy?

We offer a 15-day hassle-free return policy. You can return any eligible item within 15 days of delivery, provided it is in its original condition and packaging.

Do you charge for returns?

No, we offer free return shipping for all eligible returns within the UAE. We also do not charge any restocking fees.

How do I start a return?

To initiate a return, please email our customer support team at info@izzclusive.com with your order number and the reason for the return.

How long does it take to get a refund?

Once we receive and approve your return, you will see your refund within 7–10 business days. The exact timing depends on your bank or payment provider, and funds are credited to your original method of payment.

Section 3 – Products and Warranty

Are your products genuine?

All our products come with a 12-month warranty covering manufacturing defects and workmanship. For complete details, see our Warranty Policy.

Do your products come with a warranty?

Yes. At Izzclusive, we stand behind the quality and craftsmanship of our electronics products. All our products come with a comprehensive 12-month warranty covering manufacturing defects and workmanship issues. Our warranty policy covers defects that may occur during normal use of the product. If you experience any issues with your purchase within the warranty period, we will gladly assist you in resolving the problem. For complete details and claim procedures, visit our Warranty Policy page.

Section 4 – Payments

What payment methods do you accept?

We accept major credit and debit cards including Visa, MasterCard, American Express, and Apple Pay, as well as Cash on Delivery (COD) for orders within the United Arab Emirates.

Is it safe to use my credit card on your website?

Yes, all card payments are processed through PCI-DSS compliant payment processors using industry-standard SSL encryption and 3D Secure authentication where available. We do not store your credit card information on our servers.

Section 5 – Contact Information